Frequently asked questions.
Orders, delivery across the UAE, returns and trade supply — the answers kitchens ask us for most, in one place.
Orders & payment
How do I place an order?
Add products to your cart and complete the secure checkout — no account is required, though creating one lets you track orders and reorder faster. Prefer to talk first? Send the product list on WhatsApp and the team will confirm stock and total before you pay.
Which payment methods do you accept?
We accept major credit and debit cards through our secure payment gateway. For approved trade and project orders, bank transfer against a quotation is also available.
Are your prices inclusive of VAT?
All prices are listed in AED. Applicable UAE VAT is shown clearly at checkout before you place the order, and a tax invoice is issued with every purchase.
Can I get a quotation before ordering?
Yes. Share your product list through the contact page or WhatsApp and the quotation desk will return an itemized quote with current stock and any volume pricing.
Shipping & delivery
Where do you deliver?
We deliver across all seven Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Orders dispatch from our Dubai warehouse.
How long does delivery take?
In-stock items are typically processed within 24 hours and delivered in 1–3 working days depending on the Emirate. Bulk or project orders are scheduled with you in advance.
How do I track my order?
Use the Track your Order page with the order ID from your confirmation email, or sign in to your account to see live order status at any time.
Can I collect from the showroom?
Yes — collection from our Deira showroom on Salah Al Din Street is welcome. Place the order online or by WhatsApp and we will confirm when it is ready for pickup.
Returns & warranty
What is your return policy?
Unused items in their original packaging can be returned within 30 days of purchase. Review the full conditions on our Returns and Refunds page, then contact us to arrange the return.
What if my item arrives damaged?
Report any transit damage within 48 hours of delivery with a photo and your order number. We will replace the item or refund it — the choice is yours.
How long do refunds take?
Once the returned item is received and inspected, refunds are processed to your original payment method. Bank processing usually completes within a few working days.
Products & stock
Are all products suitable for commercial use?
The catalog is curated for hospitality: commercial-grade cookware, tableware, appliances and storage. Product pages state materials and specifications so you can match items to the demands of your kitchen.
A product I need is out of stock — can you source it?
Often, yes. Contact us with the product or SKU and we will confirm restock timing or suggest an equivalent from another brand we carry.
Do you offer product guidance?
Our team works with chefs and purchasers daily. Tell us your operation and volume, and we will recommend the right specification — not just the most expensive one.
Trade & bulk orders
Do you supply restaurants, hotels and caterers?
Yes — trade supply is our core. From single-outlet cafés to hotel groups, the quotation desk consolidates multi-category lists into one priced quotation with delivery scheduling.
Is there volume pricing?
Volume and project pricing is quoted case by case based on the list and quantities. Share your requirements through the Professional Solutions page to start.
Can you handle a full kitchen fit-out?
We equip full operations across smallwares, tableware and equipment. Send your project scope and the team will build a consolidated supply list with you.