Horeca Hut | Refund and Returns Policy
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Horeca Hut

Refund and Returns Policy

Overview

We want every item you buy from Horeca Hut to earn its place in your kitchen. If something isn’t right, you can return unused products within 30 days of delivery for a refund or exchange.

To be eligible for a return, the item must be unused, in its original packaging and in the same condition you received it. Please keep your order confirmation or tax invoice — it is your proof of purchase.

What can’t be returned

  • Products that have been used, installed or show signs of wear.
  • Items without their original packaging or with missing parts and accessories.
  • Custom-sourced or special-order products confirmed against a specific quotation.
  • Clearance items marked as final sale.

Damaged or incorrect items

Please inspect your order on delivery. If an item arrives damaged, defective or is not what you ordered, contact us within 48 hours with your order number and a photo. We will arrange a replacement or a full refund — including any delivery charges — at no cost to you.

How to start a return

  1. Contact us by email at info@horecahut.ae, by WhatsApp, or through the contact page with your order number.
  2. Our team confirms the return and shares the drop-off or pickup instructions. Returns can also be handed in at our Deira showroom.
  3. Once the item is received and inspected, we confirm the outcome of your return by email.

Refunds

Approved refunds are issued to your original payment method. Card refunds usually appear within a few working days depending on your bank. If you paid by bank transfer against a quotation, the refund is returned to the same account.

If a refund seems delayed, first check your bank statement and then contact your card issuer — processing times vary. Still stuck after that? Write to us at info@horecahut.ae and we will trace it.

Exchanges

The fastest way to swap an item for a different size, variant or product is to arrange a return and place a new order. For defective items we ship the replacement as soon as the return is confirmed.

Trade and project orders

Returns for bulk and project orders follow the terms agreed in your quotation. Your account manager at the quotation desk will handle the process end to end.

Need help?

Questions about a return or refund? Call +971 50 146 9349, message us on WhatsApp, or email info@horecahut.ae — we respond within the business day.